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For the Federal Emergency Disaster Management Agency's (FEMA) list of Frequently Asked Questions (FAQ) visit the website. For Hawaii Wildfire (Hawaii Wildfires DR-4724-HI) specific information from FEMA, visit the website https://www.fema.gov/disaster/4724 Deadline to apply for the Maui wildfires has been extended to December 11, 2023.

(Utility Bill Verification) Visit the Hawaiian Telcom website for information on issues affecting businesses and residences in the areas affected by the Maui wildfire. If you already have your login set up you can email or print our your Hawaiian Telcom bills. Call the number for help setting up your login or to get information on how a letter to prove service at your address can be sent to you.

(DPP Storm Response FAQs, DPP Storm Response Frequently Asked Questions) City and County of Honolulu Department of Planning and Permitting (DPP) provides a Frequently Asked Questions (FAQ) with information about emergency repair work that may be completed without first obtaining a permit, provided a permit application is submitted on the next working day after work begins. Additional website: https://oneoahu.org

The Kukulu Switchboard is a place for people and non-profit organizations to put up things they are asking for help with, or services or products they can provide.

--Applications end June 30, 2026-- Hawaii Energy and PHAD Home Appliances provide appliance replacement packages for residents that have been impacted by the 2026 storms. Appliances include: Refrigerator with freezer, standalone freezer, clothes washer, and/or clothes dryer. Each appliance will cost between $250-$450 depending on size, with no minimum quantity and a maximum of one (1) of each appliance type per household. To Place Your Order Step 1: Review the various models and sizes available from our distributor, PHAD Home Appliance, https://phadhi.com/hawaiienergyfloodrelief#appliances Step 2: Review, complete and submit the official application online. https://hawaiienergy.my.site.com/ApplicationSubmission/s/residential-application/flood-relief-appliance-program?_gl=1*xkflfr*_ga*OTQ1MzU2NzgxLjE3Nzc0ODc3NjY.*_ga_89CJXVJ3DS*czE3Nzc5MzAxMTkkbzYkZzEkdDE3Nzc5MzAxMjgkajUxJGwwJGgw*_gcl_aw*R0NMLjE3Nzc1ODU2NTIuQ2p3S0NBanctOHZQQmhCYkVpd0FvQTM5V3RDS1FBenBtRFRkd3pwbDRPdXdUVzBtQ0dEUURiTTctcXJBaWpQcDVWZExxbmE2SzhSek1ob0NWT0VRQXZEX0J3RQ..*_gcl_au*MTM3NjI4NjE1MC4xNzc3NDg3NzY1*_ga_GM6P54EF8W*czE3Nzc5MzAxMTkkbzUkZzEkdDE3Nzc5MzA1ODMkajYwJGwwJGgw Step 3: Payment will be collected by PHAD Home Appliance. Please ensure you are ready to make payment to PHAD at the time of completing the order application. PHAD will contact you to receive payment. Delivery and Payment Oahu Residents You may choose to have your appliance delivered to your home or picked up via will call at PHAD Home Appliance. On Oahu, PHAD will offer on-site installation. If your home is not site-ready for installation, appliances will be placed in the home and applicants will have to find a local resource to install their equipment. Non-Oahu Residents Hawaii Energy will be coordinating a central location on each island where appliances can be picked up. This location and date will be determined as orders come in. Mahalo for your patience as we work to coordinate shipping and drop-off to your islands. Please allow up to 45 days, depending on the delivery schedule. May take longer for Maui and Hawaii Counties. Financial Assistance Financial assistance may be available through organizations for households that are not able to afford the $250 co-pay. To learn more about available assistance, please contact each organization directly. Please note that these organizations may have separate eligibility requirements to qualify for assistance. If you represent an organization that may be able to provide financial assistance, please contact Lianne Cameron at [email protected] to get involved.

AlohaCare members, if the storm has affected your health, your medications, or your ability to see a doctor, help is available: -Call 911 for immediate medical attention. -Call 211 for other immediate needs such as food, clothing, shelter, transportation, and other local support services. Call Member Services when it is safe to do so if you need help with non-emergency needs such as: -Transportation: We can help with rides to pharmacies and medical appointments. -Replacing Medications: We can help refill covered prescriptions that were lost or damaged. -Medical Equipment: Replacing covered items like oxygen equipment, walkers, or other supplies. -Personal assistance Caregivers: If you need a back up, will work with you, area agencies, or family to assist you with getting help. -Member ID Cards: We’ll send you a new one if yours was damaged or lost. Contact Us: Please contact AlohaCare Member Services for help, so you can focus on recovery. We’ll work with you to understand your situation and next steps. Official Recovery and Safety Updates: For the most accurate, real-time information on safety alerts and disaster assistance, please refer to these official county and state agencies: -Statewide Support: Visit the HI-EMA Website -County-Specific Resources: Oahu (City and County of Honolulu): Visit the Honolulu DEM Website, Maui County: Visit the Maui County Information Page

Serves as a liaison between the District Health Office and the central vital records office of the Department of Health in Honolulu. Provides order forms for vital records of birth, death, marriage and divorce. Applications for license to perform marriage ceremonies. For individuals impacted by the Maui Wildfires who need replacement vital records, an order may be placed online at https://vitrec.ehawaii.gov or call (808) 586-4602 or (808) 984-2400 ext. 6-4602. A relative may make the order on behalf of the person needing the replacement by uploading a copy of their own government ID (if born in Hawaii) to establish a relationship to the impacted individual. If not born in Hawai‘i, additional documents may need to be shown to verify the relationship. Permitted relatives can include a grandparent, parent, child, sibling, aunt, uncle, or cousin. The fee for an affected individual’s first copy of a birth or marriage certificate will be waived with a FEMA disaster assistance ID Number and/or a Lahaina residential address. For more information see the Frequently Asked Questions (FAQ) on the website: https://health.hawaii.gov/mauiwildfires/

Visit the website for news, re-entry to impacted areas, safety information for returning to your property, water and wastewater information, maps and data, fire debris removal, recovery phases, and financial and housing assistance. Also, sign up for updates from Maui Recovers on the website.

(County of Maui Information about COVID-19) Find information about current economic events on Maui at the website. This includes information on the Maui Wildfire August 2023 and COVID-19. County of Maui latest updates and information about COVID-19. COVID-19 Vaccine Information and Clinics: https://www.mauinuistrong.info/vaccination-locations www.mauicounty.gov/2370/COVID-19-Coronav Statewide Emergency Management Agencies: http://dod.hawaii.gov/hiema/get-ready/ To report an individual who is violating self-quarantine, contact local law enforcement on their non-emergency lines: -City and County of Honolulu/Oahu: Call 9-1-1 and ask for the non-emergency line -Maui County: Email [email protected] -Hawaii County: Call (808) 935-3311 -Kauai: File report online at www.kauai.gov/KPD-Online-Reporting COVID-19 Vaccine Information and Clinics: https://www.mauinuistrong.info/vaccination-locations www.mauicounty.gov/2370/COVID-19-Coronav Statewide Emergency Management Agencies: http://dod.hawaii.gov/hiema/get-ready/ To report an individual who is violating self-quarantine, contact local law enforcement on their non-emergency lines: -City and County of Honolulu/Oahu: Call 9-1-1 and ask for the non-emergency line -Maui County: Email [email protected] -Hawaii County: Call (808) 935-3311 -Kauai: File report online at www.kauai.gov/KPD-Online-Reporting

(March 2026 Kona Low) State of Hawaii Department of Defense Hawaii Emergency Management Agency provides a website with information on the Kona Low on March 2026. Information includes links to information, shelter, public safety notices, road closures and travel disruptions, recovery resources, damage assessment links, hotel information for storm evacuees, links to donate to Kona Low relief efforts, press conference information, and information on preparing for flash floods. Additional Website: https://ready.hawaii.gov/

Everyone under one roof can apply for Federal Emergency Management Agency (FEMA) assistance. Typically, FEMA allows only one applicant per household or address to apply for Housing Assistance. If FEMA says you are ineligible for assistance because someone at your address has already applied, you can appeal. Tell us you need your own application. If you appeal, it won’t take help away from someone else. Ask FEMA for help when writing your appeal. Call or speak to FEMA as a Disaster Recovery Center. Send FEMA a signed letter explaining that your damaged home was your primary residence during the August 8, 2023 wildfires. Also explain that your application represents a separate household from the original applicant using the same address. Deadline to apply for the Maui wildfires has been extended to December 11, 2023. --Understanding your FEMA Letter-- Hawaii residents who registered for FEMA assistance for the wildfires that began sweeping across Maui August 8, 2023 will receive a determination letter from FEMA. In some cases, the letter may say you are ineligible for assistance. This is not a denial. It is important to read the letter carefully. It will include the amount of assistance FEMA may provide and information on how you can use your disaster assistance funds. The letter will also explain your application status and it will give you information about what to do to appeal FEMA’s decision. Your letter might also ask you to send additional information or supporting documentation for FEMA to continue reviewing your application. For example, you may be asked to send one or more of the following:

• Proof of insurance coverage
• Settlement of insurance claims or denial letter from insurance provider
• Proof of identity
• Proof of occupancy
• Proof of ownership
• Proof that the damaged property was the applicant’s primary residence at the time of the disaster.

If you are one of multiple families living in the same residence, each family within the household may be eligible for assistance. Your landlord will be required to provide a written statement or agreement that clearly says you had a lease agreement in place before the disaster. You can also provide old rent receipts, bank transactions or checks showing you paid rent to the landlord. These receipts must be dated within three months of the fires. In other words, they must be dated between May 8, 2023 and August 8, 2023. If you have questions about your FEMA determination letter, call the FEMA Helpline at (800) 621-3362. Specialists are available 24 hours a day, seven days a week. Help is available in most languages. If you use a relay service such as Video Relay Service, captioned telephone service or others, give FEMA your number for that service when you apply.

(Department of Emergency Management Kona Low Storm Recovery) The City and County of Honolulu Department of Emergency Management provides a comprehensive website with information on the Kona Low Storm Recovery. Visit the website for information on health and safety; how you can get help; how you can help others; storm debris cleanup; cancelled DMV or satellite city hall appointments, permitting information for emergency repairs, beach safety, reporting agricultural damage, and lost and found pet reunification. Information may be updated over time so you may need to revisit the website in the future. Additional websites: City and County of Honolulu Department of Emergency Management - https://www.honolulu.gov/dem/ City and County of Honolulu Department of Emergency Management - March 2026 Kona Low - https://honolulu.gov/dem/storm-recovery-information

Hawaii Youth Services Network has made the Piplo Productions' book Trinka and Sam: The Big Fire into a free video. For a free PDF of the book, use guidelines and other resources, visit the Piplo Productions website: https://piploproductions.com/stories/trinka-and-sam/trinka-and-sam-fires/

Visit the website for updates and resources on the Maui and Hawaii Island wildfires in August 2023.

The State of Hawaii Department of Health (DOH) Vital Records provides a waiver for the fee for the first copy of a birth, death, or marriage certificate for residents with an address in an impacted area who can attest to being impacted by the Kona Low Storms. Question: Will DOH accept temporary driver’s licenses and state ID cards from applicants ordering replacement vital records? Answer: YES, temporary driver’s licenses and state ID cards are acceptable. Question: Are there alternative documents that can be used to order a birth, death, or marriage certificate if all government-issued IDs are missing? Answer: Have a relative order the vital record with their valid ID. For all other questions, please call the Vital Records hotline or email [email protected]. Follow the steps outlined below to request the waiver for the fee or see the website, https://health.hawaii.gov/konalowstorm/files/2026/03/Kona-Low-Storms-Vital-Records.pdf. Step #1: Go to https://vitrec.ehawaii.gov/vitalrecords/order Step #2: Click/Use “Order as Guest”. Step #3: For fee waived orders select “Pick Up" AND enter “1” certified copy for DOH to waive the fee. Step #4: Under “Reason for Requesting a Certified Copy” – in the drop-down list, select “Other (Add a Reason)” and enter “March 2026 Kona Low Storms.” Step #5: Enter the following information below. Step #6: Refer to the explanations provided to help you select “Yes” or “No”. If you are requesting documents for another family member and you were not born or married in the State of Hawaii, you must provide additional documentation—such as certified birth or arriage certificates—to show your relationship to the registrant. If you have a valid government‑issued photo ID, select “Yes” and upload your ID. If you do not have a valid government‑issued photo ID, select “No.” After placing your order, please email [email protected] to inform us that you do not have valid ID for your online order. Step #7: You must select “Pay Cash” for fee to be waived. Step #8: After submitting your request, please call (808) 341-6066 or email [email protected]. Be sure to provide your Track Order Number (e.g., 2026-123456B/M/D) by phone or email.