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Reports referred to city departments for follow-up will require research and investigation, and a reply may take ten business days. In some cases, investigation and response may take longer than ten business days.

Provides family violence case management. Provides information and referral, short-term counseling and ombudsman program. Operates an employment resource center. Provides family advocacy training, in-home child care provider program, relocation information, employee assistance program, and wellness program. Provides sexual assault response coordination. Coordinates travel to obtain health care.

(Ali`iolani Hale, Hawaii State Judiciary Communications and Community Relations Office, Judiciary Public Information and Complaints) Provides information and referral for the public who have questions or complaints about the courts and/or offices of the Hawaii State Judiciary.

Investigates complaints by members of the public about specific actions of executive agencies of the state and county governments. Determines whether a complaint is justified by comparing an agency's actions against what the law requires as well as the principles of sound, fair, and reasonable administrative practice. Has no enforcement powers but tries to resolve justified complaints through recommendations and reasoned persuasion. By law, elected officials, courts, the federal government, and private entities are excluded from the Ombudsman's jurisdiction.

The Ombudsman provides an impartial and independent perspective to USCIS in an attempt to resolve problems. The Ombudsman does not have the authority to make or change USCIS decisions.