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Handles complaints for RICO concerning regulated vocations and professions. Complaints about unfair/deceptive business practices are also handled for the Office of Consumer Protection. Acts as referral agency for consumers with questions and complaints. Administers the State Certified Arbitration Program that settles lemon law disputes. The Hawaii “Lemon Law” helps consumers who buy or lease new motor vehicles and have repeated problems in getting their vehicles repaired under the manufacturer’s warranty. Provides basic information regarding business entities, professional and vocational license status, and complaints history on licensed professionals and merchants/businesses. Also provides information on business complaints history and on identity theft. Regulated Industries Complaints Office (RICO): http://cca.hawaii.gov/rico Office of Consumer Protection: http://cca.hawaii.gov/ocp (808) 587-3222 General consumer complaints (DCCA Hotline) (808) 587-3222 or (808) 587-3295 Identity Theft Hotline (808) 586-2790 Insurance Division (808) 586-2634 (Consumer Protection) - Landlord Tenant (808) 587-3295 Mortgage Brokers

Handles complaints for RICO concerning regulated vocations and professions. Complaints about unfair/deceptive business practices are also handled for the Office of Consumer Protection. Acts as referral agency for consumers with questions and complaints. Administers the State Certified Arbitration Program that settles lemon law disputes. The Hawaii “Lemon Law” helps consumers who buy or lease new motor vehicles and have repeated problems in getting their vehicles repaired under the manufacturer’s warranty. Provides basic information regarding business entities, professional and vocational license status, and complaints history on licensed professionals and merchants/businesses. Also provides information on business complaints history and on identity theft. Regulated Industries Complaints Office (RICO): http://cca.hawaii.gov/rico Office of Consumer Protection: http://cca.hawaii.gov/ocp (808) 587-3222 General consumer complaints (DCCA Hotline) (808) 587-3222 or (808) 587-3295 Identity Theft Hotline (808) 586-2790 Insurance Division (808) 586-2634 (Consumer Protection) - Landlord Tenant (808) 587-3295 Mortgage Brokers

Investigates complaints from dissatisfied consumers and advises those who have landlord and/or tenant problems. Will investigate complaints in the following areas: advertising, art galleries, car rentals, charitable solicitations, collection practices, credit sales, door-to-door sales, health clubs, interest and usury, investment schemes, Made-in-Hawaii goods, refunds and exchanges, unaccredited degree granting institutions, unfair or deceptive trade practices, unsolicited goods, or undisclosed charges.

(Office of Consumer Protection, OCP) For questions about filing a complaint against a professional or vocational licensee, or to report unlicensed activity. Provides helpful information to consumers on a variety of topics, including hiring a licensed contractor & protecting yourself against unlicensed activity. Also accepts complaints for the Office of Consumer Protection.