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EBT Fraud Alert – November 2023

The Department of Human Services (DHS) has received reports of fraudulent transactions statewide, but the reports are largely concentrated on the island of Oahu in the urban Honolulu area. What should I do if I suspect a fraudulent transaction has occurred with my EBT card? -DHS encourages all Financial or SNAP clients to be proactive and check their EBT account for unusual transactions. -Please visit the DHS Processing Center (PC) nearest to you to report any fraudulent transaction and to request a replacement card. A list of DHS Processing Centers statewide can be found online at: https://humanservices.hawaii.gov/blog/processing-centers-and-first-to-work-units/. Can DHS replace my benefits if they were stolen? -Clients who report lost benefits due to a fraudulent transaction must report the lost benefits to DHS and may request replacement of their SNAP benefit. -Congress passed a law in late 2022 to help SNAP participants who are victims of card skimming, cloning and other similar methods of activity. The law allows for the replacement of benefits stolen through these methods in limited circumstances. -More information about addressing stolen SNAP benefits is available at: https://fns.usda.gov/snap/stolen-benefits. Helpful Tips and Resources -Check your EBT account regularly for unauthorized changes. You may check EBT balances through one of three options: 1. Go to https://ebtEDGE.com 2. Use the ebtEDGE mobile application. 3. Call the EBT vendor at (888) 328-4292. -Avoid simple PINs for your card. -Keep your PIN and card number secret, and change your PIN often. You may want to change your PIN at least one a month, prior to your benefit issuance date. -Know that you have the option to Freeze and Unfreeze your EBT card. When your EBT card is not in use, you can freeze your card and unfreeze your card when you need to use it again for purchases. -Block out-of-state and online transactions. Fraudulent transactions have been reported to occur with online and out-of-state transactions. You may block these types of purchase when you are not traveling out of state or not shopping online. -Beware of Phishing schemes. State agencies and EBT processors will never call or text you to ask for your PIN or card number. Be cautious when you receive these requests and do not share your personal information. Additional information: For additional information, please call the Public Assistance Information System (PAIS) call center at (855) 643-1643 and ask to speak to a live agent.
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Hawaii Island Health and Wellness Center - Keaau

16-179 Melekahiwa Street, Keaau, HI 96749
(Hawaii Island Health and Wellness Center - Keaau) • Treatment of Adults • Adolescents and Children (Keaau) • Individual Therapy • Group, Couple’s and Family Therapy (Keaau) • Management of: anxiety, depression, stress, weight, grief & loss, chronic illness, chronic pain, etc. • Assistance with: life changes, interpersonal relationships, parenting, substance abuse, domestic violence, anger management, smoking cessation, trauma, coping with disasters, etc.

Kuakini Emergency Services

347 North Kuakini Street, Honolulu, HI 96817
Provides all emergency care for critical medical and/or surgical patients. No in-patient psychiatric, pediatric, or obstetrical services available.

Case Management Unit - Maui

121 Mahalani Street, Wailuku, HI 96793
Provides comprehensive services to persons in acute mental health crisis or who are suffering from a serious mental illness. Provides psychiatric evaluation and treatment, counseling and psychotherapy, case management, outreach, crisis intervention, and psychosocial rehabilitation.
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Fair Housing and Equal Opportunity

1003 Bishop Street, 2100, Honolulu, HI 96813
The Fair Housing Act prohibits discrimination in the sale and rental of housing based on: race or color, national origin, religion, gender(sex), familial status (including children under the age of 18 living with parents or legal custodians; pregnant women and people securing custody of children under 18), disability. HUD enforces the Fair Housing Act and other federal laws that prohibit discrimination in nearly all housing transactions.

Hawaii Families - Oahu

91-1841 Fort Weaver Road, Ewa Beach, HI 96706
Serves environmentally at-risk families. Participants include prenatal women and families with children birth to three years old. The infants and children are considered at-risk for child abuse and neglect and developmental delays. The program provides comprehensive home visitation, child development screening and intervention, as well as psychosocial assessment, and motivational readiness for treatment and brief counseling. The intensity of the program varies over the course of service, starting with weekly home visits, and reducing the frequency as the family and child meet their goals.

Waipuna Chapel Preschool

17 Omaopio Road, Kula, HI 96790
A preschool with a Christian learning environment that provides experiences to help nurture the development of a child socially, emotionally, physically, cognitively and spiritually. The preschool is a ministry of Waipuna Chapel.
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Intake, Information and Referral Unit - Neighbor Islands

58 Kinoole Street, 104, Hilo, HI 96720
The Intake, Information and Referral department provides Information and Referral to the specific programs for those who are eligible.

Military Onesource

Military OneSource is a Department of Defense-funded program that’s both a 24/7/365 call center and a website providing comprehensive information, resources and assistance on every aspect of military life—all at no cost to the user. Military OneSource provides information and referral on a wide range of topics including deployment, reintegration, financial, relationship issues, grief, spouse employment and education, and parenting and life skills. All calls to the call center are answered live by a master’s-level consultant. A central service provided by Military OneSource is confidential non-medical counseling. Non-medical counseling is available for up to 12 sessions, per person, per issue and is intended to prevent the development or exacerbation of lifestyle conditions that may compromise military and family readiness. Sessions are available in-person, by telephone, secure online chat and video.

Group Home

1608 Papau Street, Kapaa, HI 96746
Pa'a Hana, located in Kapaa, is a residential home for homeless adults with physical challenge.

Koolauloa Community Health and Wellness Center

56-119 Pualalea Street, Kahuku, HI 96731
(Ko'olauloa Health Center) Provides health screening such as blood pressure screening, blood tests, breast examinations, chest x-rays, drug/alcohol testing, hepatitis testing, pregnancy testing, psychological testing, sexually transmitted disease screening, etc. Other services include flu shots, information and referral, immunizations, well baby care, dental care, health education and more. Responsive to community needs. Promoting health and wellness in Koolauloa.

HIV Early Intervention Services

277 Ohua Avenue, Honolulu, HI 96815
Waikiki Health's HIV Early Intervention Services Program is committed to the early detection and treatment of HIV, which can help prevent the onset of AIDS and other opportunistic infections. Confidential HIV and Hepatitis C testing and counseling are available at the Waikiki Health’s Ohua Clinic in Waikiki and Makahiki Medical and Dental Clinic in McCully/Moiliili. Our prevention services team offers a wide variety of programs designed to reach individuals at risk for confronting HIV. Waikiki Health integrates HIV specialty care with primary medical, behavioral health, dental care and support services. Available as well during service hours at the Ohua Clinic in Waikiki

Oahu Family Peace Center

1300 Halona Street, Honolulu, HI 96817
(Family Peace Center - Oahu, FPC) Oahu Family Peace Center teaches non-violent problem-solving skills for families struggling with adult aggression and behavioral dysfunction. The program emphasizes partnership, equality, and respect among families. The center provides support for survivors/victims and child witnesses of domestic violence that includes individual and group counseling, case management, parental classes, community referrals, and legal system advocacy. Support for offenders includes violence intervention groups. Community education and training for schools, community groups, and agencies available. Groups area available after hours in the evening. New Address: 1300 Halona Street, Honolulu, Hawaii 96817

Walmart Hilo

325 E. Maakala Street, Hilo, HI 96720
Must present photo ID and insurance card. Vaccinations for: Flu, Hepatitis A, Hepatitis B, Hib, HPV, MMR, Meningococcal MPSV4, Meningococcal MenACWY, Meningococcal B, PneumococcalConjugate, PneumococcalPolysacchride, TetanusDiphtheriaTd, TetanusDiptPert, Varicella (Chickenpox), Zoster
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Aikido - The way of Harmony

29 Shipman Street, 106, Hilo, HI 96720
(Aikido of Hilo) Provides classes in Aikido, a Japanese self-defense martial art. Teaches awareness, relaxation, discipline, respect for others, union of mind-body-spirit, centeredness, and harmony with self, others and the universe. We offer youth, teen, adult and kupuna classes.
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Parkinson’s Foundation

3375 Koapaka Street, I-540, Honolulu, HI 96817
(National Parkinson Foundation) A toll-free number for people with Parkinson's disease, their families, friends and health care professionals to connect with a PD information specialist and receive: -Current information about Parkinson's Emotional support -Referrals to health care professionals Community resources -A wide variety of free publications are also available for order General information about diagnosis, treatment, activities of daily living, caregiver concerns, research, clinical trials, advanced Parkinson’s disease, fitness, speech and swallowing, coping, medications, and many other topics. [email protected] [email protected]

Helping Hands Hawaii - Disaster Recovery

2100 North Nimitz Highway, Honolulu, HI 96819
Helping Hands Hawaii's Community Clearinghouse is collecting donated goods and will distribute essential items to impacted families in the coming weeks. Our team will continue coordinating support based on individual and family needs. If you’re not sure where to start, we encourage you to reach out. We’re here to help. Walk-in Monday 2:00 pm - 4:00 pm for assistance.

Americorps VISTA

1201 Ny Avenue, NW, Washington, DC 20525
(VISTA, Volunteer in Service to America) Volunteers can serve as a VISTA, a VISTA leader, or a VISTA summer associate. AmeriCorps VISTA members build capacity in nonprofit organizations and public agencies. AmeriCorps VISTA members serve full time for one-year terms. Leaders work to expand and build the capacity of individual AmeriCorps VISTA members and their service sites. AmeriCorps VISTA Leaders have previously served a full term of full-time service with any AmeriCorps program or with Peace Corps, and have demonstrated exemplary skills and leadership in community service. The AmeriCorps VISTA Summer Associate program offers individuals the opportunity to become engaged in a community through an existing AmeriCorps VISTA project for 8, 9, or 10 weeks during the summer.

Kekaha Senior Center

4614 Kokee Road, Kekaha, HI 96752
Offers multipurpose senior programs and congregate meals. Serves as a focal point for service delivery and presentations by other agencies.
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Kaneohe Community and Senior Center

45-613 Puohala Street, Kaneohe, HI 96744
Provides a variety of social, educational, recreational activities and physical fitness programs for senior citizens. Organizes senior citizens clubs. Provides variety of team activities, clubs, sports,etc.
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Hawaii Foodbank

2611 Kilihau Street, Honolulu, HI 96819
(Food Bank) Hawaii Foodbank operates two AIB-certified warehouses on Oahu and Kauai where we receive, inspect, sort, store and distribute food to our communities. Food is sourced from manufacturers, growers, retailers, wholesalers, Feeding America, individual and corporate food drives and federal commodities where our staff and volunteers prepare these items for safe and efficient distribution through our partnership of more than 200 agencies including food pantries, soup kitchens, homeless shelters, domestic abuse shelters and rehabilitation centers. Food distribution is also through food pantries in local communities and the Ohana Produce Plus program, which provides fresh produce and assorted groceries to anyone in need while supplies last. To become a food partner agency, organizations must be a publicly supported 501(c)(3) and meet Hawaii Foodbank and Feeding America requirements. For more information, contact Naomi Save, Agency Partner Network Manager, at [email protected] or (808) 954-7864.

Public Utilities Commission - Hawaii Island

688 Kinoole Street, 106-A, Hilo, HI 96720
Regulates utility and transportation companies. Receives and investigates complaints regarding services provided by the regulated entities.

Summer School for Special Education

54 High Street, 4th Floor, Wailuku, HI 96793
Provides special education services based on individual need and as agreed upon in the student Individualized Educational Program (IEP).

Administration and General Information

2425 Kalakaua Avenue, Honolulu, HI 96815
(Crime Stoppers) Provides law enforcement, criminal investigation and crime prevention. Investigates accidents and provides traffic control. Registers firearms. Accepts information on missing persons. HPD does not handle driver's licensing or motor vehicle registration, abandoned vehicles or safety inspections (these are provided by Department of Finance, Motor Vehicle & Licensing Division).
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Vehicle Replacement Assistance Program

66 207 Kamehameha Highway, Haleiwa, HI 96712
Hawaiian Council is offering up to $5,000 in financial assistance to help individuals and families replace vehicles lost due to the recent floods and storms. This program is designed to restore mobility and support impacted households in returning to work, school, and daily life. Award amounts will be based on demonstrated need and the verified funding gap, up to a maximum of $5,000. Funds will help with purchasing a replacement vehicle, reimbursement of a vehicle that was already purchased, or help with an existing auto loan balance. Financing options may also be available through Hawaiian Council’s Loan Fund, https://www.hawaiiancouncil.org/programs/cnha-loan-fund/.