Individuals who supervise the work of sales and related workers such as retail salespersons, cashiers, customer service representatives, stock clerks, order fillers, sales engineers and wholesale and manufacturing sales representatives. In retail establishments, they ensure that customers receive satisfactory service and quality goods, answer customers inquiries, deal with complaints and sometimes handle purchasing, budgeting and accounting. Sales managers in large retail establishments provide day-to-day oversight of individual departments such as shoes, cosmetics or housewares in large department stores; produce and meat in grocery stores; and sales in automotive dealerships. They establish and implement policies, goals, objectives and procedures for their specific departments; coordinate activities with other department heads; and strive for smooth operations within their departments. In non-retail establishments, they supervise and coordinate the activities of sales workers who sell industrial products, automobiles or services such as advertising or Internet services. They may prepare budgets, make personnel decisions, devise sales-incentive programs, assign sales territories or approve sales contracts. In small or independent companies and retail stores, sales managers not only directly supervise sales associates, but also are responsible for the operation of the entire company or store. Some are self-employed business or store owners.
No programs.