Individuals who answer questions involving product availability, cost and rental provisions; take orders; calculate fees; receive payments; and accept returned merchandise. Whether they are renting videotape, air compressors or moving vans or accepting clothes to be dry cleaned or appliances to be serviced, they must be knowledgeable about the company's services, policies and procedures. In the car rental industry, these workers inform customers about the features of different types of automobiles as well as daily and weekly rental costs. They also ensure that customers meet age and other requirements for renting cars, and indicate when and in what condition the cars must be returned. Those in the equipment rental industry have similar duties, but must also know how to operate and care for the machinery rented. In dry cleaning establishments, counter clerks inform customers when items will be ready and what the effects are, if any, of the chemicals used on garments. In video rental stores, counter clerks advise customers about the use of video and game players and the length of a rental, scan returned movies and games, restock shelves, handle money and log daily reports.
No programs.