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Kauai Vet Center

4485 Pahe'e St., Suite 101, Lihue, HI 96766
Helps veterans and their family members make a satisfying post-war readjustment to civilian life through a broad range of counseling and outreach. Helps women and men veterans work through sexual trauma experienced in the military. Offers both individual and group counseling for post-traumatic stress, substance abuse and crisis intervention. Provides assistance in obtaining veterans' benefits.
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Hawaii QUEST - Kapolei

601 Kamokila Boulevard, 415, Kapolei, HI 96707
The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD

Med-QUEST - Kaiser Permanente

711 Kapiolani Boulevard, Honolulu, HI 96813
(MedQUEST - Kaiser Permanente) Kaiser Permanente is a medicaid health insurance plan provider for Med-QUEST. Contact Kaiser if you have questions about how to get the care you need, need a Primary Care Physician (PCP), lose or misplace your health plan member card, need special assistance, or have a name or address change.

Hawaii Medical Service Association - QUEST Integration

818 Keeaumoku Street, Honolulu, HI 96814
(HMSA) Offers medical, dental, vision, and drug health care plans to individuals and employers. Plan options include fee-for-service, preferred provider organization, health maintenance organization and plans for students, self-employed and Medicare supplement. Neighbor islands for HMSA QUEST Integration (Toll Free number): (800) 440-0640

Hawaii QUEST - Lanai

730 Lanai Avenue, Lanai City, HI 96763
The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD

Hawaii QUEST - Maui

210 Imi Kala Street, 101, Wailuku, HI 96793
The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD

Beneficiary Services Office

Schofield Barracks, HI 96857
Counsels and briefs military families regarding Tricare/CHAMPUS benefits and procedures.
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Customer Service - Oahu

1132 Kuala Street, Suite 400, Pearl City, HI 96782
(HMSA) Hawaii Medical Service Association (HMSA) Centers and offices offer in-person customer service to members and employers with an HMSA health plan as well as individuals who are looking to enroll in an HMSA plan. Offers medical, dental, vision, and drug health care plans to individuals and employers. Plan options include fee-for-service, preferred provider organization, health maintenance organization and plans for students, self-employed and Medicare supplement.

Veterans Service Center (27)

1 Jarrett White Road, E Wing Room 1 - B100, TAMC, HI 96859
Administers the full range of Veteran's Affairs benefits and services including compensation for service connected disabilities, pension for non-service connected disabilities, home loan guarantees, veterans benefits counseling, vocational rehabilitation and benefit payment resolutions. Medical treatment available for eligible veterans.
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Medicaid Application Assistance

45-549 Plumeria Street, Honokaa, HI 96727
Call for information on assistance with medicaid applications and for a Hawaii Health Connector navigator.

MDX Hawaii

733 Bishop Street, 3000, Honolulu, HI 96813
Administers third party plans for health care benefits for the State of Hawaii. Makes drug and supplements available through employers.
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Hawaii QUEST - Molokai

65 Makaena Street, 110, Kaunakakai, HI 96748
The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD

Customer Service - Kauai

4366 Kukui Grove Street, Suite 103, Lihue, HI 96766
(HMSA) Hawaii Medical Service Association (HMSA) Centers and offices offer in-person customer service to members and employers with an HMSA health plan as well as individuals who are looking to enroll in an HMSA plan. Offers medical, dental, vision, and drug health care plans to individuals and employers. Plan options include fee-for-service, preferred provider organization, health maintenance organization and plans for students, self-employed and Medicare supplement.

Hawaii QUEST - West Hawaii

75-5591 Palani Road, 3004, Kailua Kona, HI 96740
The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD

Health Enrollment Literacy Program and Servicex

(HI HELPS) Provides access to the enrollment process via smartphone, iPad, laptop, desktop, zoom call, standard phone call or referral to community health centers for walk-ins. Uses a needs assessment tool to determine appropriate health insurance option, including retiree/federal or veteran insurance as well as marketplace, medicare and medicaid solutions. Guides consumers through the healthcare.gov marketplace eligibility and application process using a direct enrollment pathway. The system reduces need for complicated identity verification modules and allows the enrollee or a marketplace assister select a plan and enroll in under 15 minutes. Reviews eligibility information and enrollment forms to help individuals who may qualify for medicare, medicare savings programs and/or medicaid programs. Refers individuals to appropriate state or federal agencies for issues that require investigation and follow up. Compares plan benefits, pricing, deductibles and services that are not covered. Uploads required documents to facilitate marketplace enrollments. Monitors enrollments for acceptance, premium payments and issuance of member identification cards. Assists with cancellation of the marketplace plan if no longer needed. Trains team of community certified application assisters and monitors annual recertification and credentials. Ensures all activities are compliant and meet federal and state regulations including protected health information mandates. Develops and distributes outreach materials to community health centers, food bank distribution locations, and other venues where the newly unemployed utilize resources available due to the pandemic. No face to face contact needed to enroll and those that qualify for Medicaid will be contacted by Medicaid with eligibility results and/or approval. Health premium subsidy based on household income. There is a 60 day window beginning the day coverage is lost to qualify for the special enrollment period.
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Patient Assistance Services

86-260 Farrington Highway, Waianae, HI 96792
(PAS) Patient Assistance Services assists patients with completing applications for medical insurance and medication assistance with the State Med-QUEST program, Medicaid, Medicare, Sliding Scale Fee, Federal Health Insurance Marketplace, etc, assists patients in coordinating interpreting services, and provides homeless outreach and home visits to complete applications.

Community Health Center

2239 North School Street, Honolulu, HI 96819
Administers low cost, outpatient medical clinic which provides care for acute illness or injury as well as physical exams and immunizations for adults and children, assistance with health insurance applications. Provides family planning services and women's health care. Offers AIDS/HIV counseling. Operates a dental clinic, including pediatric care. Provides nutritional counseling for diabetics, pregnant women, and persons with high blood pressure or heart disease. Administers WIC (Women, Infants, Children) Program which provides supplemental food to pregnant, post partum, and breastfeeding women and children up to age five. Also offers programs on smoking cessation and relapse prevention to promote smoke free families. Accepts volunteers to assist with Youth Services, Elder Services, Medical, Dental,Roots Cafe, community gardens and reforestation (Ho'oulu 'Aina) programs, as well as in Administration and Women's Health.

Health Insurance Marketplace

(Health Insurance Exchange) The Health Insurance Marketplace is for people who don’t have health coverage. If you don’t have health insurance through a job, Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), or another source that provides qualifying coverage, the Marketplace can help you get covered. Navigators help families and those in underserved communities gain access to health coverage options by helping them complete their Marketplace applications, access financial assistance through HealthCare.gov, and enroll in coverage through the Marketplace, Medicaid, or the Children’s Health Insurance Program (CHIP). Open enrollment starts November 1, 2022 for coverage that starts January 1, 2023 Consumers can enroll in quality and affordable health care coverage. Call to request a paper application be emailed to requestors. Sorry, we can’t accept questions or documents by email.

Customer Service - Maui

700 Hookele Street, Suite 1220, Kahului, HI 96732
(HMSA) Hawaii Medical Service Association (HMSA) Centers and offices offer in-person customer service to members and employers with an HMSA health plan as well as individuals who are looking to enroll in an HMSA plan. Offers medical, dental, vision, and drug health care plans to individuals and employers. Plan options include fee-for-service, preferred provider organization, health maintenance organization and plans for students, self-employed and Medicare supplement.

Hawaii QUEST - Oahu- Honolulu

1350 South King Street, 200, Honolulu, HI 96814
(Hawaii QUEST - Oahu) The State of Hawaii Med-QUEST Division (MQD) provides eligible low-income adults and children access to health and medical coverage through managed care plans. The QUEST program is designed to provide Quality care, Universal access, Efficient utilization, Stabilizing costs, and to Transform the way health care is provided to recipients. If you are enrolled in Med-QUEST and your contact information changed in the past two years, please update your contact information so you can stay enrolled. Call (800) 316-8005 or log in to your account to make the change (see the website). If you want to: -Change address -Change in income, assets, and household size -Check on application status -Find out your worker name and phone number -Get health plan contact phone number -Plan choice and enrollment -Replace your lost Medicaid ID card -Report out of state travel You can also call the Customer Services Call Center at: (808) 524 – 3370 - Oahu (800) 603-1201 or 711 TTY/TDD