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Hawaiian Electric Company Payment Plans

1001 Bishop Street, Honolulu, HI 96813

(HECO) Payment plans available to residential and Schedule G small commercial accounts. Payment plans require on-time payment of future monthly bills and the payment arrangement plan/payment extension amount. Customers that have an overdue balance and are not currently on a payment plan, visit this website https://hawaiianelectric.com/paymentarrangement for assistance with a plan that works within your means and avoids disconnection.

Hawaiian Electric Company

1001 Bishop Street, Honolulu, HI 96813

(HECO, Power Outage) Provides electrical connection, disconnection and repair services. To report an outage on Oahu: Call (855) 304-1212 or visit us online at https://hawaiianelectric.com/ReportOutage Customers that have an overdue balance and are not currently on a payment plan, visit this website https://hawaiianelectric.com/paymentarrangement for assistance with a plan that works within your means and avoids disconnection.

Kauai Island Utility Cooperative - Payment Arrangement Program

4463 Pahee Street, 1, Lihue, HI 96766

Request a payment arrangement with the Kauai Island Utility Cooperative by filling out an online form. Payment Arrangement Plans of up to 3 months are offered for members having difficulty retiring a past due balance. Financial Assistance programs are available through partner agencies. More information can be found at: https://www.kiuc.coop/payment-assistance

Hawaii Relief Program (MEO)

380 Kolapa Place, Kaunakakai, HI 96748

(Hawaii Relief Program) Maui Economic Opportunity has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Statewide Homeless Emergency Grants Program - Kauai

4373 Rice Street, 1, Lihue, HI 96766

(SHEG) A one time, not ongoing financial assistance for households who are homeless or at-risk for homelessness. Single, couples and families. Provides assistance with rent deposit, first month rent, past due rent, utilities when included with rent or if utility assistance prevents homelessness. Utility assistance for renters only. Utilities assistance to prevent the household from losing their housing or prevent homelessness.

Hawaii Relief Program (CCH)

1822 Keeaumoku Street, Honolulu, HI 96822

(Hawaii Relief Program) Catholic Charities Hawaii has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Hawaii Relief Program (CCH)

73-5618 Maiau Street, B201, Kailua Kona, HI 96740

(Hawaii Relief Program) Catholic Charities Hawaii has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Statewide Homeless Emergency Grants Program - Oahu

1822 Keeaumoku Street, Honolulu, HI 96822

(SHEG) A one time, not ongoing financial assistance for households who are homeless or at-risk for homelessness. Single, couples and families. Provides assistance with rent deposit, first month rent, past due rent, utilities when included with rent or if utility assistance prevents homelessness. Utility assistance for renters only. Utilities assistance to prevent the household from losing their housing or prevent homelessness.

Hawaii Relief Program (MEO)

99 Mahalani Street, Wailuku, HI 96793

(Hawaii Relief Program) Maui Economic Opportunity has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Hawaii Relief Program (CCH)

4373 Rice Street, 1, Lihue, HI 96766

(Hawaii Relief Program) Catholic Charities Hawaii has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Hawaii Relief Program (CCH)

58 Kinoole Street, 104, Hilo, HI 96720

(Hawaii Relief Program) Catholic Charities Hawaii has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Hawaii Relief Program (CCH)

86-082 Farrington Highway, 255, Honolulu, HI 96792

(Hawaii Relief Program) Catholic Charities Hawaii has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Statewide Homeless Emergency Grants Program - Hawaii (Big Island)

58 Kinoole Street, 104, Hilo, HI 96720

(SHEG) A one time, not ongoing financial assistance for households who are homeless or at-risk for homelessness. Single, couples and families. Provides assistance with rent deposit, first month rent, past due rent, utilities when included with rent or if utility assistance prevents homelessness. Utility assistance for renters only. Utilities assistance to prevent the household from losing their housing or prevent homelessness.

Emergency Assistance Program

2100 North Nimitz Highway, Honolulu, HI 96819

(TANF, Emergency Assistance Program - Temporary Assistance for Needy Families) The Emergency Assistance Program provides individuals with families who are homeless or at-risk of being homeless with emergency financial assistance. The program may provide one-time support for first month’s rent, past-due rent/mortgage and utility bills, and utility deposits for electric, water, and gas.

Housing Placement Program

1822 Keeaumoku Street, Honolulu, HI 96822

(HPP) A one time, not ongoing assistance that provides security deposit, first month's rent, past due rent, utility deposit and past due utility to families with minor children, 17 years and younger. Utility assistance for renters only. Utilities assistance to prevent the household from losing their housing or prevent homelessness. Also provides case management services in relation to housing stability. Click the link and complete the prescreening information.

Hawaii Relief Program (MEO)

5060 Uakea Road, Hana, HI 96713

(Hawaii Relief Program) Maui Economic Opportunity has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Statewide Homeless Emergency Grants Program – Maui County

65 South Kane Street, Kahului, HI 96733

(SHEG) A one time, not ongoing financial assistance for households who are homeless or at-risk for homelessness. Single, couples and families. Provides assistance with rent deposit, first month rent, past due rent, utilities when included with rent or if utility assistance prevents homelessness. Utility assistance for renters only. Utilities assistance to prevent the household from losing their housing or prevent homelessness.

Hawaii Relief Program (Vibrant Hawaii)

305 Wailuku Drive, 6A, Hilo, HI 96720

(Hawaii Relief Program) Vibrant Hawaii is helping people to complete the Hawaii Relief Program applications. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Hawaii Relief Program (MEO)

1144 Ilima Street, 102, Lanai City, HI 96763

(Hawaii Relief Program) Maui Economic Opportunity has been contracted to administer the Hawaii Relief Program. Eligible applicants may receive up to four months of financial assistance, including: -Up to 4 months of rent or mortgage (up to $6,000 per month) -One time security deposit (actual housing deposit amount up to the maximum of $6,000) -Up to 4 months of utility assistance ($2,000 per month per utility source) -One time Utility deposit (up to $3,000 per utility source). Utility payments may include electricity, gas, or water expense, or a combination of these utility sources. Water expense may include sewer service fees. Payments are made directly to landlords, mortgage lenders, or utility providers. Visit the Department of Human Services' website, https://humanservices.hawaii.gov/hawaii-relief-program-faqs-support-for-housing-and-utility-payments/, for Frequently Asked Questions (FAQ).

Internet Kokua

The Internet Kokua program provides discounts to copper-served areas with High-Speed Internet Basic (up to 7 Mbps download) for $9.95/month including the Wireless Gateway Service Fee. Or for fiber-served areas, High-Speed Internet Ultimate (up to 25 Mbps download) for $12.95/month including the Gateway Service Fee. Proof of eligibility required. If you are currently, or have been, a Hawaiian Telcom customer you cannot have been suspended for non-payment. Annual Internet Kokua Program re-certification form must be completed, signed, and mailed back with proof of eligibility before the renewal deadline.

Lifeline Program

2323 Grand Boulevard, Suite 925, Kansas City, MO 64108

Lifeline Program offers discounted cell phones for the low income individuals.

Hawaiian Telcom - Federal Lifeline Discount

Discounts are available on Basic Service and Go Local Plus. Lifeline discounts for Hawaiian Telcom's High-Speed Internet services are also available to qualifying customers in eligible areas. • If you get Lifeline for phone service, you can get the benefit for one mobile phone or one home phone, but not both. • If you get Lifeline for internet service, you can get the benefit for your mobile phone or your home connection, but not both. • If you get Lifeline for bundled phone and internet service, you can get the benefit for your mobile phone bundled service or your home bundled service, but not both. Your household cannot get Lifeline from more than one phone or internet company. You are only allowed to get one Lifeline benefit per household, not per person. If more than one person in your household gets Lifeline, you are breaking the FCC’s rules and will lose your benefit. You may apply for the Federal Lifeline program online at: https://www.checklifeline.org/lifeline If you apply online and need help call the Lifeline Support Center at (800) 234-9473. For a paper copy of the FCC FORM 5629 Lifeline Program Application Form click https://www.hawaiiantel.com/Portals/0/pdfs/LI_Application_NVstates%202022pdf.pdf?ver=2022-03-17-112516-497

Kupuna TV Discount

If you have a Hawaiian Telcom TV and Internet Bundle and qualify, The Kupuna TV Discount may provide you a $5 discount off of your Base Package Tier (Basic, Advantage, Advantage Plus or Starter). Proof of eligibility required. If you are currently, or have been, a Hawaiian Telcom customer within the last year, you cannot have been suspended for non-payment.

Project 10Million

12920 Southeast 38th Street, Bellevue, WA 98006

(T-Mobile) Offers free internet access and mobile hotspots for eligible households. Eligible families can receive (one per household): -Up to 100GB of free internet access each year for five years -One free Wi-Fi enabled hotspot -Access to other Wi-Fi ready devices at a discount (T-Mobile’s cost) Over five years, we’re committed to supporting 10 million eligible families who are enrolled in the National School Lunch program. Once enrolled in Project 10Million, these families will receive 100GB of FREE internet data per year for five years and a FREE mobile hotspot, plus the opportunity to purchase devices at a low cost. Affordable devices for hybrid learning: Once enrolled in Project 10Million, families or schools can purchase these affordable devices at-cost through their account or at their nearest T-Mobile retail store.

Hawaiian Telcom - State of Hawaii Lifeline Discount

Hawaii Telcom discounts are available on Basic Service and Go Local Plus. Discounted phone service limited to 1 telephone number at the primary place of residence of the qualifying person. A yearly re-certification application is required to be completed, signed, and mailed back before the re-certification deadline.