Public Safety Power Shutoff - Residential Customers | Hawaii Electric Company Billing

(PSPS) Public Safety Power Shutoff (PSPS) Tips and Precautions for Residential Customers Before the PSPS -Turn “OFF” and unplug all sensitive equipment (e.g., computers, TVs, etc.) -Have a contingency plan for any electrically powered equipment necessary for medical conditions, or for any medications that require refrigeration -Plan ahead for meals as your stove and microwave may not be available -Consult with your solar contractor for questions pertaining to rooftop solar and/or battery systems, and how to prepare for the temporary outage -Assess all safety systems and alarms with an electrical connection to determine the impact the outage may have on them -Invest in surge protection for your equipment -Never plug a portable generator’s power into a household outlet because electricity may backflow into utility lines, creating a safety hazard for utility personnel. For tips on how to safely use a generator at home, visit https://hawaiianelectric.com/generatorsafety -If you have a refrigerator/freezer, take all necessary measures to protect any perishable items. Check the seals on appliance doors to ensure they are well insulated. -Ensure that any Hawaiian Electric equipment at your premise (e.g., transformers, switchgear, meters, etc.) has level and unobstructed access. A minimum of 10 feet circumference clearance is required to ensure safety. -Learn to manually open any electric security gates and garage doors (e.g., check openers for manual-release operation) or park your vehicle outside before the scheduled outage -To ensure that you receive timely notification and information about a potential PSPS outage, confirm your contact information via your online account at https://hawaiianelectric.com During PSPS -Keep refrigerator/freezer doors closed -Be prepared to manually operate electric security gates and garage doors -Be aware that narrow road conditions may require crews to block traffic near the work area so they can access vehicles and equipment After PSPS -Check all foods before cooking or consuming. For the latest recommendations on food safety, visit https://www.fsis.usda.gov and https://health.hawaii.gov/san/food-information. -Safely turn off your generator -Once power has been restored, check equipment and gradually turn on essential items -For customers with rooftop solar and/or battery systems, consult your solar contractor regarding how to check and reset the main control panel if your system is not working