Public Safety Power Shutoff - Commercial Customers | Hawaii Electric Company Billing

(PSPS) Public Safety Power Shutoff (PSPS) Tips and Precautions for Commercial Customers Before the PSPS -Consult a licensed professional about whether you should turn off the main breaker or switch off the circuit-breaker/power supply box -Consult your elevator maintenance professional to determine whether to power down all elevators before power is turned off -Turn “OFF” and unplug all sensitive equipment (e.g., computers, TVs, etc.) -Assess all safety systems and alarms with an electrical connection to determine the impact the outage may have on them -Invest in surge protection to protect your equipment -Please contact us at (808) 543-7777 if you plan to use backup generators, as precautions are needed to avoid electrical backfeed to the crews. Generators should never be connected directly to an outlet -If you have a refrigerator/freezer, take all necessary measures to protect any perishable items. Check the seals on appliance doors to ensure they are well insulated. -Ensure that any Hawaiian Electric equipment at your premise (e.g., transformers, switchgear, etc.) has level and unobstructed access. A minimum of 10 feet circumference clearance is required to ensure safety. -Learn to manually open any electric security gates and garage doors (e.g., check openers for manual-release operation) -To ensure that you receive timely notification and information about a potential PSPS outage, confirm your contact information via your online account at https://hawaiianelectric.com During PSPS -Keep refrigerator/freezer doors closed -Be prepared to manually operate electric security gates and garage doors -Be aware that narrow road conditions may require that our crews block traffic near the work area to provide access to our vehicles and equipment -Check all elevators if they are in operation at the time After PSPS -Check all foods before cooking or consuming. For the latest recommendations on food safety, visit https://www.fsis.usda.gov and https://health.hawaii.gov/san/food-information. -Safely turn off your generator -Once power has been restored, check equipment and gradually turn on essential items -For customers with rooftop solar and/or battery systems, consult your solar contractor regarding how to check and reset the main control panel if your system is not working